Identifying vulnerability – now is the time for practical action

Identifying vulnerability – now is the time for practical action | Financial Reporter

The Financial Conduct Authority (FCA) recently published guidance clarifying its expectations for firms when it comes the fair treatment of vulnerable customers. It is aiming to drive improvements in the way firms treat vulnerable customers so that these individuals can achieve better outcomes and are treated fairly and appropriately.

The Financial Conduct Authority (FCA) recently published guidance clarifying its expectations for firms when it comes the fair treatment of vulnerable customers. It is aiming to drive improvements in the way firms treat vulnerable customers so that these individuals can achieve better outcomes and are treated fairly and appropriately.

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